PRIVACY POLICY

1. About Us

The Gibraltar Rock ("we", "us" or "our") is committed to protecting the privacy of all visitors to gibraltarrocktynemouth.co.uk. This policy explains how we collect, use and safeguard your personal information when you use our website. By providing personal data via our site, you consent to its collection, use and disclosure in accordance with this policy.

2. Information We Collect

  • Identity information such as name, title and company (where relevant)

  • Contact details including email address, telephone number and postal address

  • Usage data about how you use our site (pages viewed, links clicked, errors encountered) via cookies and third-party analytics tools

3. How We Use Your Information

  • Operate and improve our service — for internal record-keeping and to enhance your experience

  • Customer support — to respond to enquiries, process bookings and manage correspondence

  • Market research — to understand customer preferences and behaviour, including statistical analysis

  • Direct marketing — with your consent, to inform you of new products, offers or events by email or post. You may withdraw consent at any time by emailing info@gibraltarrocktynemouth.co.uk

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so, including:

  • Performance of a contract you enter into with us

  • Compliance with a legal obligation (e.g. tax or accounting requirements)

  • Legitimate interests (e.g. improving our website and services)

  • Consent (e.g. for direct marketing communications)

5. Disclosure of Your Information

We will not sell, rent or trade your personal data. We may share your information with:

  • Our staff and authorised service providers (for example payment processors or email hosts)

  • Professional advisers such as lawyers or accountants where necessary for legal or tax compliance

  • Regulatory authorities if required by law

All third-party processors act only on our instructions and comply with UK GDPR and the Data Protection Act 2018. We do not transfer your data outside the UK or European Economic Area.

6. Cookies and Tracking Technologies

Our site uses cookies and similar tools to distinguish you from other users, to analyse site traffic and to improve functionality. You can manage or disable cookies via your browser settings — please note that disabling certain cookies may affect site performance.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

  • Access the personal data we hold about you

  • Rectify inaccuracies or incomplete data

  • Erase your data (in certain circumstances)

  • Restrict or object to our processing of your data

  • Data portability for information you have provided to us

  • Withdraw consent for marketing at any time

To exercise any of these rights please contact us at info@gibraltarrocktynemouth.co.uk. We aim to respond within one month.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations or to resolve disputes.

9. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this policy at any time by publishing a revised version on this page. You should check back periodically to ensure you are happy with any changes.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

The Gibraltar Rock

2 East Street, Tynemouth, North Shields, NE30 4EB

Email: info@gibraltarrocktynemouth.co.uk

Telephone: 0191 814 2354

Last updated: May 2026